At AK Prime, we want you to be completely satisfied with your purchase of our watches, perfumes, and bracelets. We take pride in the quality of our items, but if something isn’t quite right, our return and exchange process is designed to be as smooth as possible.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
- Timeframe: The request must be made within 7 days of receiving your order.
- Condition: The item must be unused, unworn, in its original condition, and with all original tags, packaging, and protective seals intact (especially important for watches and perfumes).
- Proof of Purchase: A valid order number, receipt, or invoice must be provided.
2. Non-Returnable Items
Due to the nature of our products, certain items cannot be returned or exchanged unless they arrive defective or damaged:
- Opened or used perfumes and fragrances.
- Items marked as final sale or clearance.
3. How to Initiate a Return or Exchange
If you need to return or exchange an item, please reach out to our support team right away:
- Email: contact.akprime@gmail.com
- Phone / WhatsApp: +92 322 9151072
Please provide your order number, photos of the item (if damaged or incorrect), and the reason for your return. Our team will guide you through the next steps and the return shipping address.
4. Refunds & Processing Time
- Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied through your original method of payment or store credit, depending on your preference.